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The End of the Year Scorecard

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11.20.2014
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Stratosphere Quality

Looking back at your strategy regarding quality improvement for the year, how did you perform? As a guide, we have provided some questions for observing your end-of-year scorecard. Based on your results, how can you continue to enhance what is working, eliminate waste and yield an even stronger result?

  1. Financial – What is the end result we have provided our stakeholders?
    • Scrap Reduction
    • Rework Reduced
  2. How did we provide value to our customer?
    • PPM Reduced
    • # of Claims Reduced
  3. Where have we excelled, and where should we improve?
    • % of COPQ shifted towards prevention costs
    • Program Launch Errors Reduced
  4. How will we learn and improve?
    • RPN Reduction
    • Kaizen Event Hours

Need help? Our technical services team is available, call 877-224-8584.

Scorecard
Learn More at ASQ.org

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