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The KnowZone

SQ Employee News: October 2023

Date: October 17, 2023

15th Edition - October 2023

Open Enrollment: November 7 - 17th

Save the date – 2024 Open Enrollment is November 7th – 17th, 2023!

This is your annual opportunity to enroll or make changes to your benefits. You should also use this time to add or drop dependents, update your beneficiary, and/or set contributions for your 2024 FSA account.

Informational postcards will be mailed out to all eligible employees with QR codes to access your 2024 Benefit Guides. When available, guides will also be posted on the SQ Employee Dashboard.

This year’s open enrollment is passive. If you would like to keep all benefits the same, your 2023 enrollment will roll over to 2024 with no action taken. The only exception is your flexible spending contributions. If you would like to contribute to your FSA for 2024, you will need to call the enrollment center and make your elections – it will not roll over! Please carefully review your options as elections you make (or rollover) will be binding from January 1, 2024, through December 31, 2024.

The SQ Benefit Service Center can be reached at (855) 892-0067 and will be staffed with benefits counselors to answer your questions and enroll you for 2024.


Full-time employees are eligible for benefits on the first of the month after 60 days of employment if they are averaging 30+ hours per week.

Benefit Cards

Employees who make new elections during open enrollment should watch their mail for new benefit cards by January 1st. If no changes are made, do not throw your cards away! You will continue to use them for 2024.

Have questions? Email

Employee Spotlight: Ben Castro

In the October issue of our employee spotlight, we are shining a light on Benjamin Castro, Project Manager for the Arizona operations team.

Prior to coming to Stratosphere Quality, Benjamin worked in the hospitality industry for almost 20 years! He has overseen many operations which he credits for strengthening his people skills and management experience. This experience also showed Benjamin that a simple smile can help make someone’s day, regardless of what industry you work in.

Benjamin originally applied for the new project manager position in Arizona on Indeed. Here, he credited Locke Davis with the best interview experience of his career.

Benjamin left that interview saying to himself, “I need to work for this company.” And in February 2023, Benjamin started his new career path with SQ on the Arizona operations team!

Benjamin hit the ground running, learning SQ, his team, his role, and his new customer. From his former position, he brought with him a daily regimen of sending his team a “Quote of the Day” email each day as a simple gesture to have daily engagement with the team and provide a positive message to start the day, every day! He enjoys the learning atmosphere with his team and his leaders, they all learn from each other and are happy to help when someone needs it.

Benjamin would say to a new employee, ask questions when you don’t understand. Show up every day and have an open mind and a learning mindset. And it is okay not to be perfect, we are all perfectly imperfect!

What should you know about Benjamin?

Benjamin was born and raised in Tucson, AZ. He has been married for 15 years and has 3 daughters, 2 of whom play instruments, so there’s always a concert at his house. Benjamin enjoys spending time with his family, cooking for them, and chauffeuring his kids where they need to go.
If Benjamin could fix a world problem, it would be to end hunger. Everyone deserves a meal! Thanks for all that you do Benjamin!


Do you have a favorite recipe from your childhood, a recipe for a dish that everyone wants you to bring to a pitch in, or maybe a favorite from online? We would love for you to share your special recipes with us!

Send them in to 

Creamy Crockpot White Chicken Chili

Slow Cooker Creamy White Chicken Chili | This creamy white chicken chili is made easy in the slow cooker, and has just the right amount of spice to warm up your night! |

Submitted by Katie Mannell

10 Year Anniversaries

Christina Ferrell – Dayton Production
Darren Smith – Operation
Donna Woods Rutan – Marysville Production
Jeffrey Garcia – Toronto West Sales
Lacey Ellis – Customer Billing

5 Year Anniversaries

Jeremy Barker – Sidney Production
Loria Zientek – Honda Alabama Production
Marie Perez – Honda Alabama Production
Suzanne Johnson – Honda Alabama Production
Suzie Mascari – Honda Alabama Production

1 Year Anniversaries

Angelina Caulk – Marysville Production
Anthony Kirksey – Detroit Production
Ashley Taylor – Marysville Production
Ava Lopez – Mississippi Production
Bobbie Parsons – Marysville Production
Charles Anderson – Honda South Carolina Production
Christopher Edwards – Honda Alabama Production
Crystal Cress – Greensburg Production
Darrell Lutz – Indianapolis Production
Dayanne Fajardo Hernandez – Northern California Production
Destinae Willingham – Detroit Production
Dion Norman – Chrysler Detroit Production
Donna Quinton – Indianapolis Production
Felisha Popovich – Chrysler Detroit Production
GurmeharKaur Kalra – Toronto Production
James Davis – Tennessee Production
Jasmine Saleary – Alabama Production
Jessica Rambo – Indianapolis Production
Jesus Guerrero – Indianapolis Production
Jonathan Jasper – Mansfield Production
Jordan Warren – Indianapolis Production
Jordan Poe – Indianapolis Production
Joy Morris – Honda Alabama Production
Kayla Hale – Indianapolis Production
Kecia Butler – Indianapolis Production
Maria Rojas Deluna – Nevada Production
Martez Washington – Detroit Production
Nao Fuchiwaki – Executives
Nelson Urribarri Prieto – Indianapolis Production
Nicole Horace – Project Support
Parth Muchhala – Toronto Production
Penny Curtis – Dayton Production
Rachel Swink – Honda Alabama Production
Rashadd Ingrams – Alabama Production
Rebecca Hesson – Marysville Staff
Renata Nabors – Mississippi Production
Robert Bonnlander – Greensburg Production
Ronald Valenzuela – Tennessee Production
Roy Messer – Indianapolis Production
Samantha Orme – Indianapolis Production
Shawn Mohn – Sidney Production
Shelbe Ertel – Marysville Production
Terry L. Roberson – Honda Alabama Production
Thaddius Watkins – Chrysler Detroit Production
Traye Schoettmer – Greensburg Production

Pets of the Month

We would love to see your pet, send in a picture and description to


Meet Miss Ava, a 12-year-old Shih Tzu who acts more like a cat than a dog sometimes. She spends most of her time lounging on the couch or chasing her human “brothers” around the house. --Pet Owner: Taylor Giacone (Sales Support)


Congrats to our employees who were promoted!

QI to TL = 13
QI to PS = 1
TL to PS = 6
PS to PM = 2
QI to Driver = 1
Customer Service Analyst to HR Coordinator = 1
Field Recruiter to HR Resource Developer = 1
Information Management Specialist to Purchase Order Analyst = 1
Support Engineer to Quality Support Manager = 1

Total Promotions = 27

Alexis Ordway (Team Leader → Project Supervisor)
Autumn Kramer (Customer Service Analyst → HR Coordinator)
Creta Lewis (Team Leader → Project Supervisor)
Edward Lomax (Quality Inspector → Team Leader)
Emily Spence (Quality Inspector → Team Leader)
Eric VanCampen (Team Leader → Project Supervisor)
James Sartin (Quality Inspector → Team Leader)
Jason Beachum (Quality Inspector → Team Leader)
Jean Chosson (Quality Inspector → Driver)
Jordell Williams (Quality Inspector → Team Leader)
Joshua Welch (Team Leader → Project Supervisor)
Kevin Sabo (Team Leader → Project Supervisor)
LaJoya Williams (Quality Inspector → Team Leader)
Lucious Jones (Quality Inspector → Team Leader)
Marieliza Munoz (Support Engineer → Quality Support Manager)
Regan Brooks (Information Management Specialist → Purchase Order Analyst)
Remeika Prater (Project Supervisor → Project Manager)
Sandra Headrick (Team Leader → Project Supervisor)
Serena Duckworth (Quality Inspector → Team Leader)
Shalonta Casey (Quality Inspector → Team Leader)
Susan Self (Field Recruiter → HR Resource Developer)
Tameka Staggs (Quality Inspector → Team Leader)
Terrace Dixon (Quality Inspector → Project Supervisor)
Tiana Gaucin (Project Supervisor → Project Manager)
Trace Poppe (Quality Inspector → Team Leader)
Tracy Womble (Quality Inspector → Team Leader)
William Buckner (Quality Inspector → Team Leader)

Faces of SQ

If you would like to see your team highlighted, send a picture to

**Please be mindful not to capture any customer names, customer employees, or parts in your pictures.  

John Rojas and Terrance Dixon

Project Supervisor John Rojas training Terrace Dixon who was promoted to Project Supervisor

Toyota Mexico Golf

Our team in Mexico celebrates a win at the Toyota golf outing

Contact Us

Have a question or need help? Here are the best ways to contact various departments within Stratosphere Quality.

Human Resources
877-224-8584 *Dial 5

877-224-8584 * Dial 4

877-224-8584 *Dial 3

IT Help Desk

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–Customer in Alabama

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